Effective Date: 10 May 1999
Sally Rule: The Home~ologist is committed to providing high-quality services that meet your needs. We strive for excellence, but if you feel we have fallen short, we encourage you to let us know. Your feedback helps us maintain and improve our standards.
How to Raise a Concern
If you are unhappy with any aspect of our service, please contact Sally Rule directly:
Telephone: 01483 479 500
Email: sally@sallyrule.com
Where possible, we aim to resolve concerns immediately. If the matter requires further investigation, we will provide an initial response within two working days.
Making a Formal Complaint
If you are not satisfied with our response or wish to raise the matter formally, please write to:
Sally Rule
‘Brambles’
Burnt Common Lane
Ripley, Surrey GU23 6HD
All written complaints will be acknowledged in writing within two working days and logged for record-keeping.
We will aim to provide a full response within ten working days, detailing how the issue will be addressed. If further time is required, we will provide an interim update outlining progress and next steps.
We are committed to handling all complaints fairly and professionally to reach a satisfactory resolution.
I take all my clients’ privacy and data very seriously, and I am registered with the Information Commissioner’s Office (ICO), so you can be assured your data will always be kept private and confidential.
Updated: May 2025